Return & Refund Policy

Effective Date: 2026

This Return & Refund Policy applies to all purchases made on this website, including retail customers and approved wholesale salon buyers. This policy complies with the European Union Consumer Rights Directive and Irish consumer law.

1. Statutory 14-Day Cooling-Off Period (EU & Ireland)

You have the legal right to cancel your order and return eligible items within 14 calendar days from the day you receive your goods, for any reason and without providing any explanation.

If your order includes multiple items delivered separately, the 14-day period starts from the date you receive the last item of your order.

To exercise your cancellation right, you must contact us via email within the 14-day cooling-off window. After confirmation, you have an additional 14 days to send the items back to our return address.

2. Eligible & Non-Returnable Items (Beauty & Nail Products)

Due to hygiene and health safety regulations for cosmetic and nail products, the following items are final sale and cannot be returned or exchanged, in compliance with EU consumer hygiene exceptions:

  • All opened, used, or partially consumed nail products
  • Liquid nail polish, gel polish, acrylic liquid, powder, and adhesives
  • Disposable nail tools, files, buffers, and disposable salon supplies
  • Personalised, custom-made, or custom-tinted products
  • Clearance, sale, or discounted final-sale items (marked as final sale)

Unused, unopened, sealed products in original resalable packaging are eligible for return within the policy period.

3. Return Conditions

All eligible returns must meet the following requirements:

  • Items are unopened, unused, undamaged and in original factory sealing
  • Original packaging, boxes, labels, and accessories are intact
  • Items are resalable and have no signs of use or contamination

We reserve the right to refuse returns if items arrive damaged, opened, unsanitary, or not resalable.

4. Damaged, Defective or Incorrect Items

If you receive damaged, defective, wrong, or missing items, please contact us within 48 hours after delivery with order number and clear photo evidence.

We will offer a free replacement, partial refund, or full refund at our discretion. We cover return shipping costs for defective or wrong items.

5. Shipping Costs for Returns

  • Defective / wrong items: We cover return shipping fees.
  • Customer voluntary returns (change of mind): The customer is responsible for return shipping costs. Original delivery fees are non-refundable.

6. Refund Processing Timeline

Once we receive, inspect and confirm the condition of your returned items:

  • We will process your refund within 14 working days (EU legal requirement)
  • Refunds will be issued via your original payment method
  • Bank processing delays may apply and are beyond our control 

7. Wholesale Customer Returns (B2B)

Wholesale salon orders follow the same return hygiene rules. Bulk returns must be notified in advance. Custom bulk orders and specially imported goods arenon-returnable.

8. Late Returns

Any return request submitted after the 14-day statutory cooling-off period will not be accepted, unless the items are proven defective or damaged upon arrival.

9. Contact for Returns

For all return, refund or cancellation requests, please contact our support team at: 【m8.dublin.2025@gmail.com】

Please include your order number, item name, and return reason to speed up processing.